MeridenRecruiter Since 2001
the smart solution for Meriden jobs

Customer Service Representative

Company: USI Holdings Corporation
Location: Meriden
Posted on: November 18, 2022

Job Description:

*General Description: The Customer Service Representative / Benefit Specialist's primary job is to help clients and their employees with benefit or claim questions and to log all calls for tracking and reporting purposes.*

*Major Responsibilities: *

* *Function as primary resource for clients and their employees with benefit or claim questions.*
* *Investigate and solve claim problems.*
* *Log all calls into Call Center database for tracking and reporting purposes (100% call tracking).*
* *Take requests from Account Managers for supplies and forward to the appropriate account administrator.*
* *Function as a client resource for administrative questions regarding enrollment and eligibility and special contract provisions.*
* *Aid with coordination of benefits.*
* *Drafts appeal letters.*
* *Performs claim audits.*
* *Track trends to identify consistent claim and/or benefit question patterns from clients.*
* *Report trends to carrier and/or the account manager.*
* *Run reports for assigned producer team when requested.*
* *Maintain open call volume.*

*Training and Development: *

* *On-site ongoing training provided for all above duties.*
* *Off-site training as required for continuing education requirements.*

*Core Job Objectives: *

* *Establish effective working relationships with Internal Partners, Clients and Carriers*
* *Ensure client satisfaction and to support key initiatives.*
* *Work with Internal Partners and Carriers to ensure accurate and timely responses to all client issues.*
* *Work with all partners in a manner that fosters mutual respect and teamwork.*
* *Respond to requests from all partners by stated timeframes.*
* *Consistently be on time for work and all scheduled meetings and training classes.*
* *Respond to BRC emails and voicemails, when assigned, within twenty-four business hours.*

*Key Skills Required: *

* *Remains informed regarding industry information and new product information.*
* *Must currently hold life and disability insurance license (or must obtain it within 12 months following date of employment) and retain license by meeting the continuing education requirements.*
* *Elevated level of computer literacy including working knowledge of Windows 2003, Excel, Word, and call tracking systems.*
* *Bilingual preferred.*
* *Strong attention to detail and ability to self-check work.*
* *Excellent time management skills, keeps manager informed of problems.*
* *Organized and able to prioritize workload.*
* *Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative, and innovative.*
* *Excellent problem-solving skills.*
* *Strong verbal and written communication skills.*
* *Prior customer service experience is preferred.*

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

* 401(k)
* Dental insurance
* Disability insurance
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday
* No nights
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Meriden, CT 06450: Reliably commute or planning to relocate before starting work (Required)

* Bachelor's (Preferred)

* Call center: 1 year (Preferred)
* Customer service: 1 year (Required)
* employee benefits: 1 year (Preferred)

* Spanish (Preferred)

Work Location: One location%58047475%

Keywords: USI Holdings Corporation, Meriden , Customer Service Representative, Sales , Meriden, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Meriden RSS job feeds