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Customer Service Representative

Company: USI Holdings Corporation
Location: Meriden
Posted on: November 18, 2022

Job Description:

*General Description: The Customer Service Representative / Benefit Specialist's primary job is to help clients and their employees with benefit or claim questions and to log all calls for tracking and reporting purposes.*

*Major Responsibilities: *

* *Function as primary resource for clients and their employees with benefit or claim questions.*
* *Investigate and solve claim problems.*
* *Log all calls into Call Center database for tracking and reporting purposes (100% call tracking).*
* *Take requests from Account Managers for supplies and forward to the appropriate account administrator.*
* *Function as a client resource for administrative questions regarding enrollment and eligibility and special contract provisions.*
* *Aid with coordination of benefits.*
* *Drafts appeal letters.*
* *Performs claim audits.*
* *Track trends to identify consistent claim and/or benefit question patterns from clients.*
* *Report trends to carrier and/or the account manager.*
* *Run reports for assigned producer team when requested.*
* *Maintain open call volume.*

*Training and Development: *

* *On-site ongoing training provided for all above duties.*
* *Off-site training as required for continuing education requirements.*

*Core Job Objectives: *

* *Establish effective working relationships with Internal Partners, Clients and Carriers*
* *Ensure client satisfaction and to support key initiatives.*
* *Work with Internal Partners and Carriers to ensure accurate and timely responses to all client issues.*
* *Work with all partners in a manner that fosters mutual respect and teamwork.*
* *Respond to requests from all partners by stated timeframes.*
* *Consistently be on time for work and all scheduled meetings and training classes.*
* *Respond to BRC emails and voicemails, when assigned, within twenty-four business hours.*

*Key Skills Required: *

* *Remains informed regarding industry information and new product information.*
* *Must currently hold life and disability insurance license (or must obtain it within 12 months following date of employment) and retain license by meeting the continuing education requirements.*
* *Elevated level of computer literacy including working knowledge of Windows 2003, Excel, Word, and call tracking systems.*
* *Bilingual preferred.*
* *Strong attention to detail and ability to self-check work.*
* *Excellent time management skills, keeps manager informed of problems.*
* *Organized and able to prioritize workload.*
* *Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative, and innovative.*
* *Excellent problem-solving skills.*
* *Strong verbal and written communication skills.*
* *Prior customer service experience is preferred.*

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Disability insurance
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No nights
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Meriden, CT 06450: Reliably commute or planning to relocate before starting work (Required)

Education:
* Bachelor's (Preferred)

Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Required)
* employee benefits: 1 year (Preferred)

Language:
* Spanish (Preferred)

Work Location: One location%58047475%

Keywords: USI Holdings Corporation, Meriden , Customer Service Representative, Sales , Meriden, Connecticut

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