Sales Support Specialist
Company: The Reserves Network
Location: Meriden
Posted on: July 31, 2022
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Job Description:
Job Description Direct Hire Sales Support Specialist Central
Connecticut direct hire opening for a Sales Support Specialist to
provide inside-sales support to field sales team and customers
requesting technical commercial quotations for products and
services. Key skills include ability to absorb and retain technical
product knowledge; ability to multi-task and thrive in fast-paced
environment; solid organizational, follow-up, and planning
abilities; strong communication skills, both verbal and written;
ability to work in a team environment. Position responsibilities
include: answer incoming sales team and customer phone calls,
inquiries, emails; probe for technical needs/requirements and
recommend appropriate solutions; route qualified opportunities to
the appropriate Account Manager and/or technical support staff for
further development and closure; prepare product quotations and
respond to formal RFQs; partner with the Account Managers to
support their needs in the customer relationship cycle.
Responsibilities include: Answer incoming sales team and customer
phone calls, inquiries, emails swiftly and professionally. Probe
for technical needs/requirements and recommend appropriate
solutions. Route qualified opportunities to the appropriate Account
Manager and/or technical support staff for further development and
closure. Prepare product quotations and respond to formal RFQs.
Utilize Excel to prepare basic financial evaluations/analysis on
discounts & margins for quote pricing. Manage internal and external
customer relationships and maintain strong communication and
response, handling issues appropriately and in a timely manner.
Partner with the Account Managers to support their needs in the
customer relationship cycle. Work with other departments to meet
objectives: Sales, Engineering, Physics, Service, Operations,
Finance, Logistics. Requirements: Minimum Associates Degree in
technical or science background. 1-2 years of customer
service/sales related work Ability to absorb and retain technical
product knowledge. Strong written and verbal communications skills.
Ability to multi-task, prioritize, follow-up, and manage time to
meet deadlines. Sense of urgency, ownership, and commitment to
meeting internal & external customer needs. Ability to work in a
team environment. Good organizational and planning skills,
attention to detail. Solid skills in Microsoft programs: Excel,
Word, PowerPoint, Outlook. Experience working with Salesforce or
similar CRM tool. Working knowledge of SAP or similar ERP/MRP
systems. Benefits: -- Generous benefits and compensation package to
be discussed during the interview. Company Description The Reserves
Network is a family-owned and veteran-founded company. Since 1984,
we have been bringing employers and job seekers together in a
variety of industries and positions. As an equal opportunity
employer, we value our employees and foster an environment of
respect, integrity and trust in every aspect of employment. However
you identify and whatever your background, we encourage you to
apply today or you can download our mobile app to receive and
accept real-time job notifications.
Keywords: The Reserves Network, Meriden , Sales Support Specialist, Sales , Meriden, Connecticut
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