Sales Support Specialist

Company: The Reserves Network
Location: Meriden
Posted on: July 31, 2022

Job Description:

Job Description Direct Hire Sales Support Specialist Central Connecticut direct hire opening for a Sales Support Specialist to provide inside-sales support to field sales team and customers requesting technical commercial quotations for products and services. Key skills include ability to absorb and retain technical product knowledge; ability to multi-task and thrive in fast-paced environment; solid organizational, follow-up, and planning abilities; strong communication skills, both verbal and written; ability to work in a team environment. Position responsibilities include: answer incoming sales team and customer phone calls, inquiries, emails; probe for technical needs/requirements and recommend appropriate solutions; route qualified opportunities to the appropriate Account Manager and/or technical support staff for further development and closure; prepare product quotations and respond to formal RFQs; partner with the Account Managers to support their needs in the customer relationship cycle. Responsibilities include: Answer incoming sales team and customer phone calls, inquiries, emails swiftly and professionally. Probe for technical needs/requirements and recommend appropriate solutions. Route qualified opportunities to the appropriate Account Manager and/or technical support staff for further development and closure. Prepare product quotations and respond to formal RFQs. Utilize Excel to prepare basic financial evaluations/analysis on discounts & margins for quote pricing. Manage internal and external customer relationships and maintain strong communication and response, handling issues appropriately and in a timely manner. Partner with the Account Managers to support their needs in the customer relationship cycle. Work with other departments to meet objectives: Sales, Engineering, Physics, Service, Operations, Finance, Logistics. Requirements: Minimum Associates Degree in technical or science background. 1-2 years of customer service/sales related work Ability to absorb and retain technical product knowledge. Strong written and verbal communications skills. Ability to multi-task, prioritize, follow-up, and manage time to meet deadlines. Sense of urgency, ownership, and commitment to meeting internal & external customer needs. Ability to work in a team environment. Good organizational and planning skills, attention to detail. Solid skills in Microsoft programs: Excel, Word, PowerPoint, Outlook. Experience working with Salesforce or similar CRM tool. Working knowledge of SAP or similar ERP/MRP systems. Benefits: -- Generous benefits and compensation package to be discussed during the interview. Company Description The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. As an equal opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notifications.

Keywords: The Reserves Network, Meriden , Sales Support Specialist, Sales , Meriden, Connecticut