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Production Manager

Company: Guaranteed Rate Affinity
Location: Meriden
Posted on: January 12, 2022

Job Description:

Who we are:Guaranteed Rate Affinity, LLC (Guaranteed Rate Affinity) is a joint venture between Guaranteed Rate, Inc (NMLS: 2611) and Realogy Holdings Corp. Through this joint venture, Guaranteed Rate Affinity provides mortgage origination services to the clients of more than 700 Coldwell Banker and select Sothebys International Realty offices owned by NRT LLC, a subsidiary of Realogy and the nations largest residential real estate brokerage company. In addition, Guaranteed Rate Affinity markets its services to consumers and unaffiliated realtor referral sources.
Whats the Role?Guaranteed Rate Affinity is currently seeking a hard-working, dedicated Production Manager to join our innovative and passionate team and work remotely. The Production Manager (PM) position was created to effectively manage the processing pipelines of VPs (LO) who have achieved a predetermined volume threshold based upon the VPs previous years loan volume. Working alongside the Regional Operations Manager (ROM), the PM will be responsible for ensuring the movement of VP units from the Sent to Processing milestone through funding. The PM, with the guidance of the ROM will manage the capacity of the VPs processing team (POD), interact with Guaranteed Rate Affinitys support departments as needed, ensure the continued education of the POD regarding performance and adjustments to compliance and company policy; engaging the ROM as needed. The PM will work alongside their ROM, VP, and Sales Management to fulfill Regionally coordinated strategies.
Delegation of loan tasks to POD members:

  • Identify owners of tasks based upon the skill sets within the POD
  • Clearly communicate expectations
  • Outline the task that needs completing
  • Outline the timeframe in which it must be done
  • Follow up with the delegated party until the task is satisfactorily completed
    Operational ownership of the VPs transaction:
    • Utilize the functionality of Guaranteed Rate Affinitys YBR to audit loans daily
    • Utilize tools like the YBR and HotList to track loan progress: determine opportunities and trends for team improvement
    • Monitor the tasks performed by the processing team, utilizing the YBR (pipeline report) to ensure that loans are happening within set timeframes.
    • Follow up immediately with POD members on tasks outside of expected turn time
      Support Management and Performance Connection:
      • Closing Department
      • Underwriting Department
      • Appraisal Department
      • Compliance Department
      • Escalation oversight
        Personal Growth:
        • The Production Manager will remain up to date on all relevant training, updates to investor guidelines, and internal communications which affect both Sales and Operations
          Customer Satisfaction and Experience
          • Customer escalation point
          • VP escalation point
            Additionally, the Production Manager will provide valuable input to their Regional Operations Manager in all areas involving:Training & Performance Management
            • Compliance training
            • New hire training
            • Continuing education
            • Performance/deficiency training
            • Training Content Feedback
            • Peer Review

              NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Guaranteed Rate Affinity is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by Jobble

Keywords: Guaranteed Rate Affinity, Meriden , Production Manager, Professions , Meriden, Connecticut

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