Local Manager - Construction
Company: Frontier Communications
Posted on: January 8, 2021
This position will provide leadership to a workforce of field
technicians tasked with placing & splicing copper and fiber cables,
pole placement & removals, installation and maintenance of
residential and business lines, OSP cable facilities, multi-line
CPE equipment, hi-cap access services, broadband services, central
office/transmission equipment and digital loop carrier equipment.
Candidate will represent the company within the geographic area to
promote a positive image by participating in local community
Specific responsibilities include, but not limited to:
Meeting service activation and repair commitment dates, maintaining
revenue and expense budget objectives and promotion of new and
existing company products. This position also plays a key support
role with sales, marketing and regulatory organizations in
evaluating new business opportunities to determine the appropriate
network support costs and timeframes associated with new revenue
Key Responsibilities and Accountabilities: Operations Proficiency:
-- Has solid understanding of the business/department and is able
to pull P&L/budget levers to ensure revenue goals and expense
targets are met (i.e., able to manage departmental
Able to articulate business/departmental KPI's to work groups
(i.e., can clearly set goals/objectives to positively impact the
Consistently provides feedback and direction to staff to ensure
employee development, engagement and business knowledge; complete
bi-annual employee performance appraisals/reviews.
Partners with Human Resources to ensure firm, fair and consistent
application of HR practices/policies and labor agreements.
Ensures employee advocacy and a positive work environment by
listening and responding to employee feedback, issues, questions
and concerns in a timely manner. (When possible, 24-hour response
time to all employee relations issues).
Maintain a safe work environment by conducting regularly scheduled
safety meetings, applicable safety training and reinforcing
state/federal safety requirements within the work place.
Community Relations: Positively represents the Company and
communicates Company vision and direction through active engagement
and involvement in the community.
Ensures continuous education and awareness of community
issues/developments via involvement in local market community
boards and civic organizations.
Cultivates and strengthens relationships with key politicians and
local community decisions makers via community involvement.
Partners with regional marketing to act as the "eyes" and "ears" of
the local market to ensure an appropriate competitive
Responds to issues identified on Customer Surveys, works with teams
to ensure action plans are developed and ensures follow-up on
customer issue resolution identified in action plans.
5+ years of prior supervisory experience
Must be able to interact with internal/external customers and
various community leaders to establish relationships and to assist
with problem resolution
Must possess strong leadership and interpersonal skills along with
a strong work ethic, and the ability to work well under pressure
and/or with deadlines
Extensive knowledge of engineering, plant service center and
outside plant functions.
Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Advance knowledge of plant service center, central office and
outside plant functions (Line & Splice), HSI/ DSL installation and
Must possess basic understanding of electronics, electrical
circuitry, network installation, maintenance and testing of central
offices as well as FTTH and data networking
Must be able to perform complex hardware/software research and
provide first level technical support
Must be available 24/7 to support off-shift technicians and
emergency situations as needed.
Must be able to work in inclement weather.
Training/ Education Required:
BA/BS in Telecommunications, Operations Management or Business
Administration preferred and CCNA, PMP or CWNP a plus; High school
diploma or GED required
Must possess a valid state driver's license with a clean driving
Keywords: Frontier Communications, Meriden , Local Manager - Construction, Professions , Meriden, Connecticut
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