Print / Copier Supervisor
Company: The Millennium Group
Location: Cohoes
Posted on: April 30, 2024
|
|
Job Description:
Now is a great time to join our growing company! The Millennium
Group (TMG) is an award-winning business process outsourcing firm
focused on print, mail, document scanning, reception, and related
office support services for Fortune 500 companies, professional
service firms, and institutions of higher education. TMG is looking
for highly motivated, enthusiastic team players interested in a
career rather than just a job. With a team of over 1,500 nationwide
associates, TMG is seeking an individual who can uniquely
contribute to our 30+ years of success in the industry.
*Print/Copier Supervisor - Cohoes, NY $28ph $28ph Responsibilities:
**Manage and supervise the daily print/ copier production in a high
volume print environment. **Responsible for overseeing all
locations to ensure that Service Level Agreements and Quality
metrics are met in accordance with client objective s. ---
Responsible for overseeing all locations to ensure that Service
Level Agreements and Quality metrics are met in accordance with
client objectives. --- Capture monthly Volume and Quality reports.
--- Monthly meet and partner with client site leadership to discuss
Service Level Agreement and Quality results. --- Partner with
client leadership to discuss issues and recommend solutions
quarterly. --- Monitor and approve Labor timekeeping weekly. ---
Conduct Annual Performance Reviews --- Maintain procedures and
operational structure, evaluate and modify performance measures
that are necessary to ensure execution of client objectives. ---
Recommend streamlined workflow procedures and enhancements to
existing systems. --- Define, plan and monitor staffing
requirements, work schedules and service objectives in accordance
with client goals. Recommend adjustments as necessary. --- Partner
with client to ensure the appropriate and consistent use of metrics
and their definitions within the designed Sites. --- Troubleshoot
and resolve non-routine customer complaints, including informing
Sr. Account Manager. --- Hiring, training and evaluating employees
in multiple functions; ensure training materials are developed and
implemented, and that staff is trained to support the delivery of
client products and services. Qualifications: 2 to 3 years
progressively responsible work experience managing a
service/operations unit. --- Demonstrated ability to partner with
all levels of management and build strong working relationships ---
Strong analytical skills to assess operations and process problems
and develop appropriate solutions/improvements --- Excellent
written communication and interpersonal skills; --- Excellent
people management skills, to include coaching and mentoring, and
creating a work environment that attracts and retains high
performing work teams; --- Strong team building skills to include,
candidate selection --- Strong ability to plan, prioritize and
successfully execute multiple projects and deliverables with little
or no direction. --- 1-2 years' experience with Microsoft Office
Software (Word, Excel,). --- Excellent computer skills;
spreadsheets application ***So, if you are passionate, customer
focused and have a high level of integrity---come join our TEAM. WE
WANT TO BE YOUR EMPLOYER OF CHOICE!!!! Employment Type: Full Time
Years Experience: 1 - 3 years Bonus/Commission: No
Keywords: The Millennium Group, Meriden , Print / Copier Supervisor, Other , Cohoes, Connecticut
Click
here to apply!
|