Patient Ambassador ( Customer Service Representative) - Volunteer Services
Company: Hartford HealthCare
Location: Meriden
Posted on: January 28, 2023
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Job Description:
Description Job Schedule: Part TimeStandard Hours: 24Job Shift:
Shift 2Shift Details: afternoons and EOW H.S. Diploma/GED
requiredExceptional customer service and verbal communication
skillsKnowledge of hospital locations and/or services requiredWe
take great care of careers.With locations around the state,
Hartford HealthCare offers exciting opportunities for career
development and growth. Here, you are part of an organization on
the cutting edge - helping to bring new technologies, breakthrough
treatments and community education to countless men, women and
children. We know that a thriving organization starts with thriving
employees- we provide a competitive benefits program designed to
ensure work/life balance. Every moment matters. And this is your
moment.Qualifications Work where every moment matters.Every day,
over 30,000 Hartford HealthCare colleagues come to work with one
thing in common: Pride in what we do, knowing every moment matters
here. We invite you to become part of Connecticut's most
comprehensive healthcare network.The Hospital of Central
Connecticut is an acute-care community teaching hospital, we
provide comprehensive inpatient and outpatient services in general
medicine and surgery, as well as a wide variety of specialties.
Staffed by our talented team of leading professionals, The Hospital
of Central Connecticut provides a wide array of services throughout
the region, caring for patients from birth through the end of
life.The Patient Ambassador is an essential member of the hospital
staff and will be focused on customer service from the moment
patients and visitors walk through the hospital doors.
Additionally, the Ambassador will provide facility information,
handle COVID screening, and badging of visitors. They will serve as
a point person for various departments and offices within the
hospital assisting with coordinating the workflow for patients and
guests while also assuring their operational needs are
met.Responsibilities---Greet and guide patients, caregivers, and
visitors in the hospital throughout the day and during evening
events.---Act as a resource for the departments in the hospital
assisting in coordinating the workflow for the patients, vendors
and staff---Work with the other Patient Ambassadors and Volunteer
team to create workflow and improve processes---Orient and act as a
resource for volunteers at the information desk---Act as an
advocate and liaison for patients and visitors at the time of
arrival by greeting guests in a prompt, caring and courteous
manner---Properly badge all patients and visitors coming into the
facility using EVisitor Badging software---Screen hospital visitors
for COVID restrictions---Ensure hospital visitation hours and
policies are followed for all who enter building---Respond to and
assist in resolving customer service issues in real time---Maintain
oversight of lobby occupants and assist in coordination of
transportation if necessary---Provide directions or escort guests
to requested areas of the hospital---Works staff throughout the
building to improve processes and communicate requisite
information
Keywords: Hartford HealthCare, Meriden , Patient Ambassador ( Customer Service Representative) - Volunteer Services, Other , Meriden, Connecticut
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