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Program Match Support Coordinator

Company: Nutmeg Big Brothers Big Sisters
Location: Meriden
Posted on: June 23, 2022

Job Description:

About UsSince 1966 Big Brothers Big Sisters of Connecticut has been changing the lives of children across Connecticut. As an independent 501(c)(3) organization affiliated with Big Brothers Big Sisters of America, the nation's oldest youth mentoring organization, the mission of Big Brothers Big Sisters of Connecticut is to provide children facing adversity with strong and enduring, professionally supported one-to-one relationships that change their lives for the better, forever. Through the excellence of our programs and the commitment of our volunteers and staff, Big Brothers Big Sisters of Connecticut is recognized widely as the "face" of child and youth mentoring in the state of Connecticut. Each year, BBBS of CT offers high-quality mentoring services to approximately 900 children and youth across ConnecticutOur ProgramsOur -Community-Based Mentoring Program -provides one-to-one mentoring between at-risk children/youth (Littles), aged 6-18, and volunteer mentors (Bigs). Matches meet for a minimum of 6-10 hours per month and participate in enriching educational and recreational activities while discussing issues of importance to the child and forming a bond that allows the child to see the mentor as a worthy friend and confidante.Our -School/Site-Based Mentoring Program -offers one-to-one mentoring to at-risk children by screened, trained corporate employees, university students, and/or other qualified community volunteers at a supervised, designated site during the school year. Children and mentors meet weekly for activities such as reading together, playing board games, doing art projects, playing basketball and other active games, job shadowing, and community service projects.Our -Foster Grandparent Program -connects retired low-income senior adults and children in Head Start, daycare and preschool programs, and kindergarten classes for one-to-one mentoring. The program focuses on helping children to develop the educational and social skills that are essential foundations of academic and personal success.The PositionThe Program Match Support Coordinator (full time: 35 flexible hours a week) provides positive, professional support to match participants in Nutmeg's community-based programs to ensure child safety, positive outcomes for youth, constructive and satisfying relationships between volunteers and youth, as well as a strong sense of affiliation with the agency. A high level of customer service, focusing on positive youth development, child safety, and strong communication with community partners, is critical to success in the position. Some local travel and a flexible work schedule are required.Position ResponsibilitiesService Delivery

  • Effectively execute agency and national standards for service delivery with a priority on child safety, while also remaining fully compliant with the standards of professional practice outlined by the agency and Big Brothers Big Sisters of America.
  • Manage a caseload of active mentoring relationships enrolled in the agency's Community-Based Mentoring Program that is equivalent to at least 110 Match Support Contacts per month.
  • Conduct ongoing support contacts with Bigs, Littles, and parents/guardians that align with agency standards and aim to support the growth of a positive, enduring match relationship by ensuring child safety, providing reflection opportunities, and educating program participants on elements of positive relationship building, child safety, and youth development.
  • Complete 90% of monthly match support contacts, achieve audit scores of 90% or higher and ensure a survey completion rate of 75% or higher.
  • Determine if and intervene to ensure that indicators of positive relationship building, elements of child safety, and youth development, as well as a sense of affiliation with the agency, are present within each match relationship.
  • Identify, address, and help resolve potential problems and barriers to successful match relationships, while developing strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
  • Maintain, revise, and provide ongoing reflection opportunities related to each match's Youth Outcomes Development Plan, while focusing on helping each match identify and strive towards specific, child-centered, and family-identified youth development goals.
  • Develop a record of comprehensive assessment notes for each match relationship by continually documenting all match activity and outcomes within the agency's cloud-based Agency Information Management system.
  • Provide successful and compassionate support to program participants through the match closure process with the aim of maintaining each participant's affiliation and engagement with the program and agency.
  • Become familiar with community resources for client information/referral and share knowledge and information with staff members as appropriate
  • Evaluate the effectiveness of the mentoring relationship in reaching child-centered goals through the established agency evaluation tools.
  • Become familiar with community events, businesses, and opportunities in order to disseminate low-cost/no-cost weekly match activity ideas to Bigs on your caseload.
  • Enter all information into Matchforce database within 1 workday of receipt to assist in ensuring the overall accuracy of the database.
  • Adhere to a flexible work schedule that aligns appropriately with the scheduling and engagement needs of the volunteers, youth, and families the agency seeks to serve.
  • Consistently perform outstanding customer service to ensure that volunteers, youth, and families feel supported, cared for, and well-affiliated with the agency.Program Expansion & Enhancement
    • Actively share match stories, as well as appropriate volunteer and parent personal and professional affiliations, with the appropriate fund development and marketing team members.
    • Actively participate positively within the agency, serves as a team player to help achieve agency goals, and work in partnership with colleagues and supervisors.
    • Collaborate with other service delivery staff members on the Program Inquiry and Program Enrollment teams to ensure a smooth transition of volunteers and families between functions.
    • Effectively represent the agency as a community liaison to help improve overall brand awareness, attract new volunteer candidates, help to expand youth/family access to the agency's various program opportunities, and assist in connecting youth/families with other resources, programs, or support structures that may exist within their communities.
    • Maintain an understanding and familiarity with the agency's program goals, including any/all those that relate to specific grants or sources of funding related to specific work activities.Qualifications
      • Degree requirement can be substituted with equivalent practical experience.
      • Bachelor's Degree is preferred plus one year's experience in working with both child and adult populations or equivalent experience.
      • Specific assessment, interview, and/or intake experience preferred.
      • Proficiency in Microsoft Word, Excel, and Outlook required.
      • Experience with databases and cloud-based technology is preferred.
      • Fluency in Spanish is strongly preferred.
      • Must have transportation, valid driver's license, and meet state-required vehicle insurance minimum.Required Skills and Abilities:
        • Proficiency in technical areas, such as the Microsoft Office Suite and cloud-based technology.
        • Accurate, attentive, and expeditious data-entry skills
        • Excellent written and oral communication skills reflecting solid customer service both in-person, via email, and over the telephone.
        • High-level relationship development comprehension
        • Ability to relate well in cross-cultural environments
        • Ability to use time effectively, focus on details, adapt to shifting priorities, and position and promote opportunities
        • Ability to maintain confidentiality throughout daily operations
        • Ability to maintain an approachable professional demeanor and effectively collaborate with other staff as well as community partners
        • Able to use time effectively and work independently
        • Comfortable with high-performance standardsJob Type: Full-timePay: $30,000.00 - $38,000.00 per yearBenefits:
          • 401(k)
          • 401(k) matching
          • Dental insurance
          • Flexible schedule
          • Health insurance
          • Life insurance
          • Paid time off
          • Parental leave
          • Retirement plan
          • Vision insuranceSchedule:
            • Monday to Friday
            • Weekend availabilityCOVID-19 considerations:All employees are required to receive the COVID-19 vaccine and boosters. We are operating in a chiefly virtual fashion with limited in-person interactions.Education:
              • Bachelor's (Preferred)Experience:
                • Volunteer Management: 1 year (Preferred)
                • Family Engagement: 1 year (Preferred)
                • Youth Development: 1 year (Preferred)Language:
                  • Spanish (Preferred)License/Certification:
                    • Driver's License and Auto Insurance (Required)Work Location: Multiple Locations

Keywords: Nutmeg Big Brothers Big Sisters, Meriden , Program Match Support Coordinator, Other , Meriden, Connecticut

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