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IT Helpdesk Specialist

Company: SDI USA, LLC
Location: Meriden
Posted on: January 15, 2022

Job Description:

Description Position at Bob's Stores The IT Help Desk Specialist is an integral part of IT Operations ensuring the highest levels of service and support to Home office, Warehouse, and store associates as well as remote users on company supported computer applications/platforms, point of sale terminals and in-store applications. This is a hybrid position with work being done in the office and remotely. Hours: Sunday 9:30 am - 8:00 pm Mon, Tues 9:45 am - 9:15 pm Wed 9:00 am - 3:00 pm Essential Job Functions/ResponsibilitiesRespond to requests for technical assistance in person, via phone or electronicallyDiagnose, research and resolve technical hardware and software issuesDocument known issues and resolutions or workaroundsFollow standard help desk proceduresAssist in administering help desk softwareIdentify and escalate situations requiring urgent attentionStay current with system information, changes and updatesProvide support for stores as part of an on-call rotation after hoursJob RequirementsPrevious Work Experience: 2 years' experience in the information technology field or in a related area preferred. Has knowledge of commonly used concepts, practices, and procedures within the information technology industry.Education: BS in Information Systems, Computer Science, or a technical discipline. Or, experience equivalent.Computer Skills and Software: Applications (Word, Excel, Outlook)General Server and Personal Computer knowledgeBasic familiarity with the range and variety of software and systems used in the Stores and Home Office environments is a plus. Abilities:Deliver a high level customer serviceDemonstrate effective verbal and written skillsSuccessfully combine creative problem solving with thorough problem analysisDemonstrate skill in gathering, processing, analyzing, and disseminating large amounts of diverse information in meaningful waysAbility to prioritize and organize work in a fast-changing environmentPhysical Requirements:Work long hours within one dayHours: Sunday 9:30 am - 8:00 pm Mon, Tues 9:45 am - 9:15 pm Wed 9:00 am - 3:00 pmVision, hearing, speech and typing skillsMust be able to lift approximately 30 lbs Here is what we offer you:We are committed to providing a diverse benefits package designed with options to help satisfy all the health care needs of our full-time employees and their families. Some of our best benefits come with our culture. We're fun! We're fast! We're casual!Our benefits package includes: Medical, dental and vision plans Group term life insurance - Company paid Short-Term Disability - Company paid Long-Term Disability - Company paid Paid holidays Paid vacation days Paid sick time 401(k) savings plan Generous Employee Discounts Flexible Spending Account Health Savings Account Employee Assistance Program Critical Illness, Accident, Identify Theft and Legal coverage options Pet InsuranceWe are an equal opportunity employer. We know that the more diverse our workplace is, the more creativity and perspective we will have as a company!

Keywords: SDI USA, LLC, Meriden , IT Helpdesk Specialist, Other , Meriden, Connecticut

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