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Admissions Specialist - Behavioral Health

Company: William Backus Hospital
Location: Meriden
Posted on: June 12, 2021

Job Description:


The Admissions Specialist gives support to the Director of Admissions by fulfilling all admission related tasks including admission policies, procedures and bed management of residential rehabilitation programs for Rushford.


  1. Complete Admission phone-screen, demographic and scheduling information utilizing the scripted conversation to convert caller to a scheduled admission.

  2. Process direct referrals from professionals paying close attention to medical acuity, psychiatric stability and prescribed medications.

  3. Identify clients who need clinical screening prior to admission. Gather information as requested for review.

  4. Obtain and verify third party payor eligibility/benefits.

  5. Educate all callers and utilize all financial options to fund their treatment investment to convert to an admission.

  6. Schedule admissions for adult and adolescent clients in coordination with other admission staff to ensure effective and efficient admission to program.

  7. Conduct facility tours, welcoming clients and families, utilizing customer service skills learned through internal and external trainings.

  8. Ensure admission is complete by following checklists for accuracy while displaying empathy, dignity and respect to the client and their families.

  9. Participates in H3W workgroup as assigned.

  10. Perform additional responsibilities and /or special projects as assigned by supervisor.

  11. Adhere to Rushford policies and procedures.



  • Minimum of an associate's degree or equivalent experience
  • Requires a minimum of 3-5 years- office experience
  • One year of keyboarding and computer skills with working knowledge of Microsoft Office products
  • Consultative sales experience is a plus
  • Knowledge of drug & alcohol treatment or disease concept of addiction preferred

Knowledge, Skills & Abilities

  • Demonstrated organizational and multi-tasking skills
  • Good interpersonal/written communication skills
  • Ability to perform duties with minimal direction
  • Customer Service and detail oriented
  • Maintain confidentiality and professionalism at all times
  • Be able to function as a member of a team

Keywords: William Backus Hospital, Meriden , Admissions Specialist - Behavioral Health, Other , Meriden, Connecticut

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