CT Field Service Manager - $15,000 Sign On Bonus

Company: Sunnova Energy
Location: Meriden
Posted on: January 12, 2022

Job Description:

Brief Description Of Sunnova

Sunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers and solar standard community homebuilders. Our mission is powering energy independence TM and changing the energy industry. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits - and to do that, we need the creativity and energy of every person.

Come be a part of the fastest growing segment of the energy industry!

The Field Service Manager Position

Sunnova Energy is searching for a Field Service Manager for our Maintenance and Service group. Sunnova owns and maintains a distributed fleet of residential solar systems across 30+ states and several U.S. territories. The Field Service Manager's primary responsibility is to support the Operation and Maintenance (O&M) activities to maintain the performance of the solar systems, track contractual obligation conformance, provide excellent customer service, ensure a smooth workflow, and optimally performing solar systems.

Field Service Manager Responsibilities
Manages teams of solar electricians and repair crews to complete all system warranty repairs and service requests within service levels and cost
Provides first and second level troubleshooting for all solar system service requests
Coordinates materials, inventory, fleet vehicles, technicians, and maintenance requirements to achieve service level targets for system repairs
Serves as the Responsible Managing Employee in designated region/state
Oversees physical project completion including pulling necessary permits
Coordinates field activities to service the systems, either by internal resources or partner technicians
Processes all customer warranty and insurance claims
Provides product and service trainings to customers and partners
Manages service and work orders
Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of company assets
Minimum Requirements
High School Diploma (or GED)
Electrical Training
Master Electrician License, or equivalent, in state of residency
Ability and willingness to obtain master electrician license in other states and maintain qualifying agent status for multiple states
10 - 15+ years' related experience
8 - 10+ years' manager experience with multiple reports
5 - 6+ years' senior manager experience with multiple reports
3 - 5 years' experience in an energy market
Public company experience
Preferred Qualifications
Bachelor's Degree in related discipline, or equivalent combination of education and experience
Willingness to acquire additional certifications in other states, as needed
Bilingual - English and Spanish
Working knowledge of Salesforce.com
Extensive customer service skills
Additional Knowledge, Skills and Abilities
Strong problem-solving skills
Computer and Computer program skills such as Microsoft Office- Excel, Word, and Outlook
Strong home construction or residential electric knowledge
Strong written communication skills to communicate with all levels of management
Detail oriented with the ability to multi-task
Excellent judgment in customer relations and managing company resources
Ability to work as a team member and interact with other departments
Ability to work under pressure with strict time deadlines
Working Conditions
Remote position working in the field
50% estimated travel time; location varies with jobsite
Driving Required? Yes
Physical Requirements
Able to lift and carry up to 50 pounds; assistance may be provided for oversized items
Able to sit, stand, walk, and drive for up to 8 hours at a time
Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulder
Benefits

Sunnova Offers a Generous Employee Reward Package That Includes
Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
Competitive compensation & annual bonus
Paid time off, including 10 holidays and Paid Parental Leave
Cell phone allowance for many roles

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Sunnova Energy, Meriden , CT Field Service Manager - $15,000 Sign On Bonus, IT / Software / Systems , Meriden, Connecticut