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Field Service Engineer

Company: hireneXus
Location: Meriden
Posted on: November 12, 2021

Job Description:

Field Service Engineer Description We are seeking a highly motivated Field Support Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems. Essential Duties:

  • Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of Canberra hardware and software, using established testing procedures and training to ensure proper function of systems. Provide familiarization to the customer on system hardware/software and its basic modes of operation.
  • Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
  • Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
  • Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer. Additional Duties:
    • In House Troubleshooting and Repair
    • Technical Support (by phone/email) Essential Requirements:
      • Technical acumen. Preferably electronics, Mechanical or Science/Physics background
      • Nuclear background required
      • Very good verbal communication skills.
      • Excellent organizational skills, typing/keyboarding skills and written reporting skills.
      • Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
      • Must be logical and analytical in approaching solutions to complex problems.
      • Understand and adhere to all safety policies on the job.
      • Ability to lift at least 50+ pounds.
      • 70% regional travel.
      • Must have a valid driver's license. Job Requirements:
        • Preferred Skills:
          • Knowledge and proficiency of any Canberra products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems
          • Experience using Canberra software such as Genie 2000, Apex Gamma, Apex In-Vivo, Eclipse, and Apex Alpha Beta.
          • Database management experience using SQL Server, Crystal Reports and/or Access.
          • Experience with radiation detection instruments and knowledge of Navy nuclear industry
          • Nuclear Physics and Radiation Principles knowledge and experience
          • Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
          • Complex system troubleshooting to resolution at modular and/or component level. Experience and Educational Requirements:
            • 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
            • A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.

Keywords: hireneXus, Meriden , Field Service Engineer, IT / Software / Systems , Meriden, Connecticut

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