Human Resources Business Resiliency and Incident Management Executive Director

Company: JPMorganChase
Location: Jersey City
Posted on: April 2, 2026

Job Description:

Description Global Human Resources (HR) Business Resiliency’s mission is to continuously improve our businesses’ ability to provide outstanding products and services to our customers in the event of any disruption. As a Business Resiliency and Incident Management Director in Human Resources, you will lead a high performing team, promoting innovative solutions for the Business Resiliency community. You will act as the executive liaison with the Global Human Resources and Firm-wide Resiliency Office leadership teams, lead incident response for both for HR business processes and firmwide employee support. You will provide leadership to your team supporting their functional tasks within the Business Resiliency team. Your strategic oversight will help strengthen globally and provide guidance to your team. In this role, you will ensure alignment to Human Resources’ Business Resiliency procedures and engage in strategic initiatives to assist the evolution of the Business Resiliency framework for the global function. Job Responsibilities: • Lead and Inspire: Manage incidents globally for Human Resources (HR) and firm-wide Employee Support, ensure proper response to disruptions and transparency to HR and Market / Location leadership so they remain abreast of incident response and status, support resiliency lifecycle process through planning, testing and quality monitoring. • Collaborate and Execute: Represent the HR Business Resiliency team globally and with the Firmwide Resiliency Office (FRO) to ensure the resiliency agenda is understood and able to be executed by practitioners in the business. • Strategize and Innovate: Strengthen the resiliency lifecycle framework by staying on top of new technology, including Artificial Intelligence and solutions to combat emerging threats and bring strategy to life by leading the team through new ways to approach resiliency. • Connect and Cultivate: Build and nurture relationships, globally, to represent HR Business Resiliency and bolster our overall resiliency. Required qualifications, skills, and capabilities: • 7 years in Business Resiliency/Continuity, Crisis Management, Project Management, and/or Process Development and Improvement • Proven people leader with a focus a track record of driving metrics-driven performance and on maintaining motivation, leading a high performing team, providing coaching, succession planning and driving innovation • A disruptor willing to challenge processes or practices that could be more effective. • Ability to handle pressure situations and communicate effectively in both verbal and written channels to senior leaders in the organization • A master relationship builder, adept at managing connections across all levels and able to influence senior leaders and drive with a sense of urgency to ensure business readiness activities are complete • Flexibility to support the business during disruptive events that span regions, weekends, and holidays. • Work independently and multitask in a fast-paced environment. Preferred qualifications, skills, and capabilities: • Business continuity and/or crisis management experience (accreditations are favorable e.g., Certified Business Continuity Professional (CBCP)) • Robust understanding of Human Resources within the financial industry. • Experience thriving in regulated environments.

Keywords: JPMorganChase, Meriden , Human Resources Business Resiliency and Incident Management Executive Director, Human Resources , Jersey City, Connecticut