Customer Service Associate

Company: Whistling Kettle
Location: Albany
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Employee discounts The Whistling Kettle operates an ecommerce/marketing facility in Albany, located conveniently near Menands on Broadway. The duties would include: Customer Service (primary focus): Respond promptly to customer inquiries via email, phone, and chat. Provide accurate information about products, orders, shipping, and returns. Resolve issues with professionalism, empathy, and efficiency. Maintain accurate records of customer interactions. Collaborate with the marketing team to flag trends, FAQs, and opportunities for improved communication. Inside Sales (secondary focus): Make outbound calls to existing wholesale customers to check in, gather feedback, and encourage reorders. Identify upselling and cross-selling opportunities. Assist in onboarding new wholesale accounts. Support the development of new business opportunities as time allows. Tea Bar (secondary focus) We operate a low volume tea bar/customer service pickup area. Duties would include: Set up for the days service. Count drawer Rotate food/drinks Make any drink concentrates necessary Take sales & fulfill customer beverage orders Inventory of items necessary (syrups, supplies, merchandise) Regular cleaning and organization

Keywords: Whistling Kettle, Meriden , Customer Service Associate, Hospitality & Tourism , Albany, Connecticut