Customer Services - Hybrid remote/on-site $1500 Sign-on BonusMeriden
Company: Radio Frequency Systems
Location: Meriden
Posted on: May 16, 2022
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Job Description:
Job Description Responsibilities -- Account Managemen t Customer
service support Maintain customer profiles Order Confirmation
Management Generate Quotations Assist Sales Managers with bids and
proposals Customer Complaint Processing Manage Orders To Completion
Regular review of account open backlog and delivery status Customer
correspondence Outbound calling to new and existing customers Field
inbound sales calls -- Systems Knowledge Develop strong ERP skills
through daily use and continuous training Support CRM (Customer
Relationship Management) System Advance knowledge of Microsoft
Office Products -- Product Understanding Regular attendance to
internal & external training sessions Pursue product knowledge
Assist customers with product decision Skills, knowledge and
abilities Run MRP reports and generate purchase orders for both
outside and intercompany vendors including raw materials,
components and finished goods. Assist with logistics coordination
for customers and vendors Ensure vendor on time deliveries, price
consistency and expedite requirements. Maintain daily
communications with the production planner to avoid any shortages
that would delay the schedule. Work closely with Engineering and QC
for ECO---s, DMR, RMA---s & Customer complaints. Monitor stock
levels and safety stocks.Ability to work effectively with multiple,
cross-functional resources and teams (e.g. Sales, Marketing,
Applications Engineering, Operations, Supply Chain, Finance, etc.).
Ability to work effectively with multiple, cross-functional
resources and teams (e.g. Sales, Marketing, Applications
Engineering, Operations, Supply Chain, Finance, etc.). Must be able
to: Assess Customer requirements & expectations Problem Solve
Resolving Conflict Analyse Information Multi-task Communicate in a
timely & accurate manner Drive and monitor progress and
achievements Strong organization and time management skills Ability
to stay focused and maintain an appropriate level of urgency to
both internal and external customer requirements Work within and
contribute to a team environment Experience in a fast paced,
customer focused role. Strong computer skills. SAP experience a
plus. Excellent communication skills via phone, email and personal
interactions. A $500 pre-tax bonus will be paid in the first
payroll following your date of hire. In the first payroll following
30 days of active employment, a $1000 pre-tax payment will be made.
In the event you leave the Company within 180 days of your date of
hire, you agree to repay any bonus paid within 10 calendar
days.
Keywords: Radio Frequency Systems, Meriden , Customer Services - Hybrid remote/on-site $1500 Sign-on BonusMeriden, Hospitality & Tourism , Meriden, Connecticut
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