Customer Service Representative
Company: Planet Home Lending
Location: Meriden
Posted on: May 9, 2022
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Job Description:
Job Description Job Summary The primary purpose of the Customer
Service Representative I is to resolve all borrower inquiries on
current mortgage loans received either via inbound calls or
correspondence. We offer competitive salaries, a monthly incentive
bonus and $1,500 Sign On Bonus Essential Duties and
Responsibilities Responds to all borrower inquiries via phone
and/or correspondence ensuring high quality service and timely
response, adhering to productivity and regulatory requirements.
Researches customer issues and works towards resolution when
needed. Updates servicing system with relevant notes/comments.
Prepares payoff statements, assignments of mortgage and release of
lien documents according to state compliance guidelines. Provides
assistance to borrowers who wish to make ACH payments via phone the
website. Bilingual in English and Spanish Position Requirements
Education High school diploma or equivalent required Experience
General call center experience preferred Experience with loan
servicing a plus Functional/Technical Skills Effective verbal and
written communication skills Strong customer service skills Ability
to problem-solving Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively Experience
working with Microsoft Windows applications Ability to calculate
figures and amounts such as interest rates, percentages, ratios,
etc Environmental/Physical Demands Standard office environment
unless otherwise stated. Benefits: Our benefits package includes 3
comprehensive Cigna or Kaiser medical plans, dental, and vision
insurance. We provide short term and long-term disability
insurance, basic life insurance, 401(k), and 10 employer paid
holidays. In addition, we offer supplemental benefits to include
life insurance, critical illness and accident plans. This job
description is not designed to cover or contain a comprehensive
listing of all activities, duties or responsibilities that are
required of an employee. The Company reserves the right to amend or
modify this document at any time and without notice. Company
Description Business is Booming Planet Home Lending, LLC, is a
privately held, full-service, national mortgage lender and servicer
company. Planet is FNMA and FHLMC approved and sells through the
Retail and Correspondent Channels, offering FHA, VA, Conventional,
USDA, Jumbo, Non QM, and many other products. Planet Home Lending
continues to reach month over month sales and servicing increases
Come join us
Keywords: Planet Home Lending, Meriden , Customer Service Representative, Hospitality & Tourism , Meriden, Connecticut
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