MeridenRecruiter Since 2001
the smart solution for Meriden jobs

Associate Team Leader

Company: H&R Block
Location: Meriden
Posted on: January 11, 2021

Job Description:

What you'll do... Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose to provide help and inspire confidence in our clients and communities everywhere. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.It would be even better if you also had...
    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!What you'll bring to the team...
      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Meriden , Associate Team Leader, Hospitality & Tourism , Meriden, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Cashier
Description: Job DescriptionPosition Purpose:Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.
Company: The Home Depot
Location: Port Monmouth
Posted on: 01/21/2021

MERCHANDISING
Description: Job DescriptionMerchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...)
Company: The Home Depot
Location: Garden City
Posted on: 01/21/2021

Retail Merchandiser
Description: Description and RequirementsAs a Retail Zone Specialist, you'll ensure Premium's client brands stand out by driving product availability. Your efforts executing retail merchandising activities
Company: Premium Retail Services
Location: Parsippany
Posted on: 01/21/2021


CDL A Delivery Driver Local $10K Sign-On, $100k/yr
Description: br br br LOCAL CDL-A TRUCK DRIVERS - HOME DAILY br br Hungry For A Better Truck Driving Career Join The Martin Brower Private Fleet br br Martin Brower, a leading supply chain solutions (more...)
Company: Martin Brower
Location: Rockville Centre
Posted on: 01/21/2021

Cashier
Description: Job DescriptionPosition Purpose:Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.
Company: The Home Depot
Location: Fair Haven
Posted on: 01/21/2021

13J Fire Control Specialist
Description: JOINT Automated Systems are tools that help provide strategic coordination and situational awareness at the tactical levels of combat. As a Fire Control Specialist, your primary responsibility will be (more...)
Company: Army National Guard
Location: New York
Posted on: 01/21/2021

Delivery Driver - Weekly Pay
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Hartsdale
Posted on: 01/21/2021

Russian Speaking Customer Service Rep
Description: Russian Speaking Customer Service RepresentativePay range: 16--- 17--/hr
Company: Addison Group
Location: New York
Posted on: 01/21/2021

Private Chef, Live-in/Live-out
Description: PRIVATE CHEF Division: Executive HospitalityRef ID: R4400923116Location:--New York, NY-- Hamptons, NY Salary:--DOEJob Title: Private ChefJob DescriptionA--high-profile--family in New York, NY seeks--an (more...)
Company: Society Staffing
Location: New York
Posted on: 01/21/2021

CDL A Delivery Driver Local $10K Sign-On, $100k/yr
Description: br br br LOCAL CDL-A TRUCK DRIVERS - HOME DAILY br br Hungry For A Better Truck Driving Career Join The Martin Brower Private Fleet br br Martin Brower, a leading supply chain solutions (more...)
Company: Martin Brower
Location: Edgewater
Posted on: 01/21/2021

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Meriden RSS job feeds