Director, Escrow & Payoffs

Company: Planet Home Lending, LLC
Location: Meriden
Posted on: May 10, 2022

Job Description:

Description
Business is Booming! Planet Home Lending, LLC, is a privately held, full-service, national mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA and many other products. Planet Home Lending continues to reach month over month sales and servicing increases! Come join us!

Job Summary
The Director, Escrow and Payoffs is responsible for the strategic direction, ensuring efficiency and effective operation of the escrow and payoff departments including real estate tax, insurance, mortgage insurance, escrow administration functions, payoff statements and release processing according to state and federal law and agency/investor guidelines.

Essential Duties and Responsibilities
Directs operations for the Escrow and Payoffs functions within the Loan Servicing Department; sets and maintains department controls, ensures training and development to staff, oversees delegation of work, monitors workflow and results, and develops and implements new processes/procedures as required. Maintains balance of profitability, compliance and customer service.
Maintains a high-level view of the departments long-term growth needs, fosters continuous improvement, and keeps a balance of profitability, compliance and customer service.
Determines performance objectives/metrics and defines tools to measure progress and ensure consistent achievement of business objectives.
Directs the payoff function as it relates to the preparation of quotes, releases and assignments. Ensures the function is completed in compliance with all local and state requirements.
Directs the accurate and timely payment of all real estate tax bills and insurance bills. Oversees mass escrow analysis in accordance with regulatory requirements. Acts as liaison between vendors in automation and problem resolution.
Compiles and monitors monthly operational statistics and reports. Analyzes trends, variances and problem situations. Provides accurate reporting results, including production statistics, actual result to goal and forecasting projections.
Performs other duties as assigned.

Position Requirements
Education
Bachelor's degree or equivalent related work experience required.

Experience
Minimum of ten years loan servicing experience.
Minimum of five years experience in Escrow and Payoffs
Minimum of five years experience managing a team.

Functional/Technical Skills
Demonstrated leadership ability
Excellent written and verbal communication skills
Self-motivated and collaborative team player with critical thinking, problem solving, mathematical and analytical skills.
Excellent project management, communication, interpersonal and research skills.
Strong organizational skills, ability to prioritize in a multi-tasking, fast-paced environment
Ability to interact effectively with external and internal clients across departments and locations.
Aptitude to work in a deadline-driven environment.
Proficient with Microsoft Windows applications

Environmental/Physical Demands
Standard office environment unless otherwise stated.

Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Keywords: Planet Home Lending, LLC, Meriden , Director, Escrow & Payoffs, Executive , Meriden, Connecticut