Director, Escrow & Payoffs
Company: Planet Home Lending, LLC
Location: Meriden
Posted on: May 10, 2022
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Job Description:
Description
Business is Booming! Planet Home Lending, LLC, is a privately held,
full-service, national mortgage lender and servicer company. Planet
is FNMA and FHLMC approved and sells through the Retail and
Correspondent Channels, offering FHA, VA, Conventional, USDA and
many other products. Planet Home Lending continues to reach month
over month sales and servicing increases! Come join us!
Job Summary
The Director, Escrow and Payoffs is responsible for the strategic
direction, ensuring efficiency and effective operation of the
escrow and payoff departments including real estate tax, insurance,
mortgage insurance, escrow administration functions, payoff
statements and release processing according to state and federal
law and agency/investor guidelines.
Essential Duties and Responsibilities
Directs operations for the Escrow and Payoffs functions within the
Loan Servicing Department; sets and maintains department controls,
ensures training and development to staff, oversees delegation of
work, monitors workflow and results, and develops and implements
new processes/procedures as required. Maintains balance of
profitability, compliance and customer service.
Maintains a high-level view of the departments long-term growth
needs, fosters continuous improvement, and keeps a balance of
profitability, compliance and customer service.
Determines performance objectives/metrics and defines tools to
measure progress and ensure consistent achievement of business
objectives.
Directs the payoff function as it relates to the preparation of
quotes, releases and assignments. Ensures the function is completed
in compliance with all local and state requirements.
Directs the accurate and timely payment of all real estate tax
bills and insurance bills. Oversees mass escrow analysis in
accordance with regulatory requirements. Acts as liaison between
vendors in automation and problem resolution.
Compiles and monitors monthly operational statistics and reports.
Analyzes trends, variances and problem situations. Provides
accurate reporting results, including production statistics, actual
result to goal and forecasting projections.
Performs other duties as assigned.
Position Requirements
Education
Bachelor's degree or equivalent related work experience
required.
Experience
Minimum of ten years loan servicing experience.
Minimum of five years experience in Escrow and Payoffs
Minimum of five years experience managing a team.
Functional/Technical Skills
Demonstrated leadership ability
Excellent written and verbal communication skills
Self-motivated and collaborative team player with critical
thinking, problem solving, mathematical and analytical skills.
Excellent project management, communication, interpersonal and
research skills.
Strong organizational skills, ability to prioritize in a
multi-tasking, fast-paced environment
Ability to interact effectively with external and internal clients
across departments and locations.
Aptitude to work in a deadline-driven environment.
Proficient with Microsoft Windows applications
Environmental/Physical Demands
Standard office environment unless otherwise stated.
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser
medical plans, dental, and vision insurance. We provide short term
and long-term disability insurance, basic life insurance, 401(k),
and 10 employer paid holidays. In addition, we offer supplemental
benefits to include life insurance, critical illness and accident
plans.
This job description is not designed to cover or contain a
comprehensive listing of all activities, duties or responsibilities
that are required of an employee. The Company reserves the right to
amend or modify this document at any time and without
notice.
Keywords: Planet Home Lending, LLC, Meriden , Director, Escrow & Payoffs, Executive , Meriden, Connecticut
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