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Account Manager

Company: Iris Software Inc.
Location: Meriden
Posted on: January 15, 2022

Job Description:

IRIS' Enterprise business unit is seeking a, Account Manager to join its growing organization and manage overall relationships for Key Successful candidates will have opportunities managing existing clients in various business verticals - including Pharmaceutical, Medical Devices, Manufacturing, Logistics, Supply Chain, Tax and Auditing and CPG.
The role is mandated with rapid business expansion within their assigned account/s and responsible for managing and growing P&L in terms of top line and bottom line to achieve targeted results.

They are accountable for positioning, selling and delivering new service offerings and solutions and act as an advisor for project structures, conceptualizing ideas that are underpinned by the latest trends and regulatory needs of the industry
Key Responsibilities
- Establish and grow relationships within Iris's strategic accounts at the business owner and
C- Suite levels by demonstrating a thorough understanding of the customer's business and
Iris' service offerings.
- Assists Iris's customers of dynamic industry trends and requirements
- Customize industry prevalent engagement models to suit client requirements and
deliver engagements on a multi-year roadmap. These include staff augmentation,
managed capacity, managed services and business/ IT outcome-based models
- Identify and qualify upsell opportunities to expand Iris footprint
- Creates opportunities to engage with client stakeholders in domain and technology
specific dialogue to promote IRIS's business interests and image as a thought leader
- Experience in being a "Hands On" Primary Account Engagement Owner with both breadth
and depth knowledge. Success in driving client engagement as a single point of
contact. Successful experience in understanding customers' business strategies and
technical roadmaps and drive alignment between strategic investments and solution roadmaps
- Successful experience in building relationships at all levels within customer organization
- Build account plans and maintain and exceed account targets, communicate
account strategies, project pipeline and client strategic direction to internal stakeholders
- Engineer deals and run the sales cycle by guiding the presales/ delivery teams
- Prepare sales proposals, drive detailed estimates and handle escalations and negotiate
with customers, as required
- Serves as a trusted advisor. Develop and execute an account plan to grow the
relationship footprint and create new opportunities to best position IRIS in a
competitive landscape
- Update the management on a frequent basis on the potential risks/ issues and opportunities
in an account.
- Provide a single escalation point for all delivery issues from the team, client stakeholders
and Iris stakeholders
- Understands all aspects of Account Management, including but not limited to
forecasting, account planning, account governance, growth etc.
- Demonstrated ability to manage key personnel onsite
Required Skills and Experience
- 5-12 years enterprise consulting delivery and sales and/or executive account management
with proven client relationship skills at the highest levels within customer organizations.
- Understands the nuances between professional services and project based business
- An expert in the offshore onsite model
- Proven revenue attainment history in selling enterprise software solutions
- Background and acumen to understand client's business, strategy and to keep up
with regulatory imperatives
- Excellent written and oral communication skills with an ability to make effective presentations
- Ability to perform the role of a leader and acts as "trusted" advisor
- Ability to work efficiently across multi-disciplinary teams with competing priorities
- Organized, self-motivated, hard-working problem-solver who is able to identify and
define appropriate objectives and work independently toward achieving those objectives.
- Bachelor's degree required, MBA preferred
- Excellent presentation and communication skills. Can demonstrate storytelling capabilities
- Market savvy with well-developed negotiating and closing skills

Keywords: Iris Software Inc., Meriden , Account Manager, Executive , Meriden, Connecticut

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