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Customer Service Representative

Company: ProKatchers LLC
Location: New York City
Posted on: January 11, 2026

Job Description:

Job Description Job Title : Customer Service Representative Location : New York, NY 10004 Duration : 2 months contract (Possible extension ) Education : High school degree Shift Details : M-F schedule 9A-5P Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. • They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. • The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.

Keywords: ProKatchers LLC, Meriden , Customer Service Representative, Customer Service & Call Center , New York City, Connecticut


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