MAP Engagement Coordinator

Company: Jacob A Riis Neighborhood Settlement
Location: Astoria
Posted on: April 2, 2026

Job Description:

Description THE ORGANIZATION Jacob A. Riis Neighborhood Settlement (Riis Settlement), a community-based non-profit organization offering comprehensive services to the youth, adults, seniors, immigrants and families of Western Queens, is dedicated to civic engagement and organizing as integral to our mission “to build and strengthen underserved communities and act as a catalyst for change.” For more information about Jacob A Riis Neighborhood Settlement, please view our website at www.riissettlement.org JOB SUMMARY The Mayor’s Action Plan for Neighborhood Safety (“MAP”) is a comprehensive neighborhood-based strategy to increase safety through coordinated crime reduction and quality of life improvement efforts at 30 NYCHA developments across New York City. The MAP approach enlists residents, City agencies, and community-based partners to help move beyond enforcement and address the factors underlying safety, providing opportunities for work and play, health and well-being, and youth development; promoting activated, well-maintained spaces through community and human-centered design; and improving trust between neighbors with a responsive and just government. MAP’s mission is to improve community safety in places impacted by historic disinvestment by creating opportunities for residents to identify key issues underlying crime and participate in the decision-making to address these priorities. The MAP Engagement Coordinators will lead the planning and implementation of the (ONS) NYC Office of Neighborhood Safety at their designated site. JOB RESPONSIBILITIES Organizing and Direct Action Recruit and manage a diverse resident team: representative of the development’s diverse subgroups, including religious affiliations, ethnic identities, cultures, languages, age groups and histories of community organizing and civic engagement. Develop and retain a comprehensive engagement plan, with clear strategy, benchmarks and outcomes, to create partnerships and gain a solid understanding of key community priorities Attend in-person, teleconferences, virtual meetings and community events, including; precinct council meetings, community board meetings, and Tenant Association meetings. Conduct research and engage experts to create meeting and action agenda’s that introduce residents to a variety of interventions strategies and/or frameworks for community organizing and problem-solving. Facilitate resident and stakeholder planning meetings that support engagement, problem identification, problem-solving, practice and action steps, and memorialize plans in a centralized, digital platform. Lead facilitation of resident team meetings and manage meeting invites, agendas, note taking, and resident task support and execution. Plan, lead and co-facilitate public community meetings and direct action organizing activities, as appropriate with MAP Initiative Managers; meet regularly with MAP Initiative Managers to organize and strategize resident action items for MAP Initiative Managers to address with city agencies Co-facilitate and co-organize, with MAP Initiative Managers, city agency and community partner meetings, and represent resident concerns and proposed solutions. Track action steps by recording, consolidating and sharing meeting notes with key strategy partners; including government partners, NYCHA representatives, local partners, elected-officials, team members and the resident public. Host an annual resident-led development-wide community participatory process with support from key Center staff, Design, Operations, and government partners by engaging residents in idea generation and voting; and, subsequently, informing the public of chosen projects and engaging residents in project design and implementation. Champion ongoing community outreach and communications to raise awareness of residents’ priorities, place keeping projects and policy recommendations. Work with the Communications Manager to leverage traditional media, social media and public education campaign strategies to share updates, action steps and resident priorities and activities. Support resident voice and resident advocacy for policy change by defining challenges and identifying opportunities to practice or voice solutions. Support the recruitment of youth council members, provide community context for policy recommendations, incorporate the youth agenda into resident meetings, when relevant. Referral Support and Mutual Aid Network Recruit and manage a volunteer base to support a referral and mutual aid network; Build knowledge base and relationships with local social service providers, and NYCHA and City resources to create a strong referral network; Manage a development-specific referral network by promoting the ONS assessment tool and reviewing submitted assessments to sustain a system of connecting residents with social service resources. Recruit and inform the resident team, resident public and local partners of the Community Resiliency seminars in a timely manner while polling for interest and feedback, and answering questions about training logics and content. Project Development and Management Support resident teams in the development and execution of maintenance plans for existing place keeping projects. Co-develop an annual resident-led project (social program or place keeping project) with support from key ONS staff, including Design, Operations and Management. Plan, coordinate and execute place keeping activities, community events/meetings, and direct-action activities to address and advocate for community needs and concerns. Research and Evaluation Track and evaluate on-going organizing strategies by completing Weekly Activity Logs; Complete a comprehensive, monthly narrative report detailing strategies, problem-solving approaches, setbacks and outcomes; Ensure continuity and progress of resident organizing goals through the consistent creation, filing, and distribution of meeting agendas and meeting minutes in a digital, designated and centralized location. Collaborate with other ONS staff and team members to implement systems that support effective project planning and data collection. Administration Work and communicate closely with the Project Director, key Center staff, the Mayor’s Office of Criminal Justice to support and advance all project tasks and timelines); Support in the collection, input and processing of all necessary documents for resident and volunteer stipends by completing and maintaining stipend agreements, stipend logs and tracking attendance. Submit resident stipend payments to management, operations and fiscal reps for processing; Work with the ONS operations team and program associates to plan and purchase for engagement and project activities. Other duties, as necessary. Qualifications STATEMENT OF SKILLS, KNOWLEDGE, & ABILITIES Experience in community organizing, engagement, or customer service management. A minimum of 3 years of community organizing and/or engagement; at least 1 years’ experience in a supervisory role. Bachelor's degree Social work, Public administration, or related field a plus. Committed to implementing strategies that advance cultural competency, equity, diversity, and inclusion. Foster genuine partnerships and servant leadership within the community. Benefits: Generous Paid Time Off package of 13 holidays, 12 sick days, 10 days of vacation, and 6 personal days. Retirement plan with 50% employer match up to 6% of total salary Student Loan Assistance and Education Assistance Health, Dental, Vision, LTD, AD&D and Life Insurance EAP Services Jacob A. Riis Neighborhood Settlement is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Keywords: Jacob A Riis Neighborhood Settlement, Meriden , MAP Engagement Coordinator, Administration, Clerical , Astoria, Connecticut