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Administrative Lead - ProHealth Physicians- Wallingford, CT

Company: UnitedHealth Group
Location: Meriden
Posted on: January 11, 2022

Job Description:

If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities. For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do **your life's best work.(sm)**ProHealth Physicians is a physician-led medical group with 85 practice locations throughout Connecticut serving more than 10% of the state's residents. We empower physicians and advanced clinicians to better serve patients through enhanced care processes in support of improved patient outcomes. Formed in 1997, ProHealth Physicians has grown to include more than 350 primary care and specialty clinicians and offers select specialty and diagnostic/therapeutic services.Reporting to the Practice Manager, the Administrative Lead is responsible for coordinating the staffing and day-to day operations for the practice. The Administrative Lead works collaboratively with practice leadership and providers to ensure optimal operating efficiency, provider productivity and patient satisfaction.**Primary Responsibilities:**+ Work collaboratively with the Practice Manager in support of the business and clinical objectives of the practice+ Oversee front office staff+ Conduct or participate in regular scheduled staff communication activities: Daily huddle, bi-weekly and/or monthly staff meetings+ Staff Training: Conduct new hire and periodic ongoing training for front office staff and works with Clinical Lead to coordinate and manage new hire and ongoing training for medical assistants+ Staff Time Management: Coordinate staff work schedules, and ensures accurate time recording; Manage staff PTO requests+ Manage day to day coverage needs, including same day reassignment of staff when there are call outs: Participate with Practice Manager in new staff selection, hiring and on-boarding, and provides input on performance management to Practice Manager+ Responsible for oversight and improvement of front office processes (registration accuracy, eligibility processing, scanning accuracy, segregation of duties and roles) in conjunction with corporate changes and/or changes+ Work with Operational Excellence to assess needed changes, redesign and reinforcement of staff and provider tasking functions, redesign of front office functions and roles to address growth+ Oversight of critical processes: PCI compliance across locations, working with finance to improve deposit accuracy and timeliness and patient Safety measure compliance+ Coverage: Provides front desk coverage when necessary; attend General Practice Managers monthly meetings in Central office as requested+ Assist in the handling of patient complaints, and respond to billing questionsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.**Required Qualifications:**+ High School diploma or GED+ 3+ years of medical office staff management and office management duties+ Experience with patient financial and scheduling systems+ Experience with electronic health records+ Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance**Preferred Qualifications:**+ Bachelor's Degree in healthcare administration or a related field+ Solid written and oral communication skills_To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment._**Careers at OptumCare.** We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do **your life's best work.(sm)****Connecticut Residents Only:** The hourly range for Connecticut residents is $15.77 to $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives._Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.__UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._Job Keywords: admin, administration, lead, ProHealth, Wallingford, CT, Connecticut

Keywords: UnitedHealth Group, Meriden , Administrative Lead - ProHealth Physicians- Wallingford, CT, Administration, Clerical , Meriden, Connecticut

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