VOIP PBX/Mitel Administrator
Company: Network ESC
Location: New York
Posted on: April 15, 2024
Job Description:
IMMEDIATE FULL-TIME POSITION ANNOUNCEMENT
VOIP PBX Administrator
Comp Package: $80-90K + 100% Medical, Dental, Vision, Pharma
Benefit Coverage - No employee contribution or co-pays!
Top Retirement and Benefit Fund, New York, NY
The position is On-Site in NYC
Apply: Qualified candidates, please email CV to
cjason@networkesc.com
#VOIPCareers #ITCareers #MitelPhoneSystem #PBX #VoiceoverIP
The VoiP Technician's role is to coordinate strategies for
defining, deploying, and maintaining the EBF IP telephony voice
communication architecture and its associated network connections
and component hardware. This includes assisting with all
engineering projects for VoiP initiatives, and configuring and
optimizing all VoiP/IP-PBX telephone systems and services, both
internally and those integrated with Internet-based services. Also,
the VoiP Technician's mandate will be to maintain SLAs for all
organizational IP telephony applications.
Position Overview:
Follows established guidelines for day-to-day, routine operational
and administrative work. Focus on execution within defined
parameters, some expansion based on developing capabilities or
experiences in conjunction with experienced staff. May have
informal supervisory functions assigned.
- Support VoiP infrastructure and its associated software,
including IP-PBXs, call management systems, voice mail, and
interactive voice response.
- Where necessary, assist in plan for management or phasing out
of legacy telephony systems and other switch-based
technologies.
- Select, deploy, and utilize appropriate tools for reporting and
routing of IP telephony traffic on the network.
- Provide proper documentation during implementation of projects
to technical support team so that new
- implementations will be properly supported.
- Provide planning, leadership, direction, and advanced technical
expertise regarding computer and network services for local/wide
area networks, and the Internet; serve as high-level technical
expert in
- regards to computer/network systems and associated issues.
- Test and evaluate new technology and applications.
- Make recommendations to management about the application of new
technology.
- Remain current on new transport protocols, products, and
standards in support of VoiP systems development and equipment
procurement.
- This position directly impacts the availability of all
production systems so 24/7 on call support and a willingness to
work off-hours and weekends is required. Position Qualifications,
Skills & Responsibilities:
- Exceptional communication skills.
- Outstanding troubleshooting skills.
- Outcomes Oriented -Successfully manage a set of
responsibilities through until its completion.
- Integrate IP telephony systems with enterprise LANs, WANs,
wireless LANs, and other Internet
- based services and protocols.
- Capacity to work with and take guidance from an allocated
project manager.
- Assist with the installation planning and maintenance of
network cabling, including MDF and IDF closets.
- Monitor and identify capacity and performance issues for VoiP
traffic to ensure continued, uninterrupted operation of telephony
systems. Certifications:
- College diploma or university degree in the field of
telecommunications or computer science
- Relevant VoIP Certifications highly preferred Experience:
- Working technical knowledge ofVoiP/IP telephony systems,
software, and hardware, including voicemail systems, boarder
control session devices, switches, routers, call handler devices
and handsets.
- Strong hands-on knowledge of SIP, H.323, TCPIIP, and other
protocols.
- Strong understanding VoiP QoS issues and mitigation
strategies.
- Working technical knowledge of the VoiP operating systems
(Cisco, Avaya, Mitel).
- Direct experience with Avaya and Cisco switches and
routers.
- Familiar with network topologies such as Frame Relay, ATM,
ISDN, etc.
- Knowledge of cabling and wiring systems, design, and
installation.
- Ability to manage and participate in multiple concurrent
projects.
- Ability to communicate technical information to non-technical
personnel.
- Extremely strong analytical and troubleshooting skills are
required.
Keywords: Network ESC, Meriden , VOIP PBX/Mitel Administrator, IT / Software / Systems , New York, Connecticut
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